Crucial Conversations : Tools For Talking When The Stakes Are High
- 3410PB Crucial Conversations : Tools For Talking When The Stakes Are High
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The first edition of Crucial Conversations exploded onto the scene and revolutionized the way millions of people communicate when stakes are high. This new edition gives you the tools to:
- Prepare for high-stakes situations
- Transform anger and hurt feelings into powerful dialogue
- Make it safe to talk about almost anything
- Be persuasive, not abrasive